Order Information
- What is my order status?
- You can view your order status by looking up your order.
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- What is the Extended Download Service (EDS)?
- EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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- What is a Backup & Rescue CD?
- A Backup & Rescue CD is an additional service we offer for downloaded products. Backup & Rescue CD allows you to purchase a physical version of your downloaded software and is purchased from within the shopping cart. You can only purchase a Backup & Rescue CD for a download product you purchase. Backup & Rescue CD can not be purchased as a stand-alone product.
If you want to purchase a Backup & Rescue CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.
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- What payment methods can I use?
- We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as debit cards and ATM cards if they are issued by one of these major credit card companies. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
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- Should I use spaces or dashes when I enter my credit card number?
- No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
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- Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
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- Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
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- When will my credit card be charged?
- For purchases of downloaded products, your credit card will be charged the day after your order is placed.
For purchases of physical products, you won't be billed until yourproduct is shipped. This includes any preordered or backordered products.If your items are shipped separately you will be billed each timea product is shipped.
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- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "DRI*Kaspersky Lab"
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- Can I order without a credit card?
- At this time we can only accept payment via credit card.
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- Do I have to pay sales tax?
- The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
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- How do I get a copy of my invoice?
- You can print a copy of your invoice from the Order Information page.
Click here to look up your order and print a copy of your invoice.
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- How will you know where and how to send my physical product?
- If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
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- I have a question about a product or service.
For details about Kaspersky’s available products and current prices, please visit:
https://www.kaspersky.co.uk/products
If you have questions about how to renew your license, you can find details at:
https://www.kaspersky.co.uk/license_renewal
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